A single response question ia a closed question where the respondent can only select one answer option. For example: "Are you a man or a woman?" The choice options at a single response question are indicated with circular radio buttons.
On this page:
Add a Single Response Question
- Click in the menu on "Questions" and "Enter Questions".
- Choose "Single response question" and press the "Select" button.
- Fill in a "Question text".
- Fill in the possible answers.
- Press the "Save" button.
The answer text may contain a maximum of 250 characters.
Do you want your respondent to add information to their answer in an open text box? Select at the answer type the option "Open".
Quick Question Creation?
The Single Response Question has the following question options:
You can switch between question types.
Here you can put a condition on the question. Read more on Routing and Conditions.
Click on to add an image to the question. Make a choice from the available images in the MediaManager or upload your own image.
Embed a link of a video (for example, YouTube or Vimeo) or add a MP3- or MP4-file. The maximum file size that's allowed is 30 MB. Add in the ALT tag a description of the file for extra recognition by text to speech software.
Block question on return
If the respondent has pressed "next" the respondent cannot change the answer anymore.
If you want a respondent to continue automatically or stay on this question longer, you can use the timer.
By selecting this, the question is not required to be filled in.
Show the answers without a radio button. This option can be used if you want to images as Answer Options.
Auto next function
The respondent immediately gets forwarded to the next question after selecting the answer. They will therefore not have to press the "next" button.
Have an answer pre-filled for the respondent. This option could be used if you want to use data enrichment in the survey. This option is also useful if you want to segment the data based on multiple answers by using a so called Dummy Question. Check out the information about the dummy question and the use of this option.
You can use the following options for the answers:
Show answers in random order
The answers appear in a random order. If you have selected this, a new column will appear with a pin . In order to set an answer to the same location, you can toggle this option at the answer option.
Column(s) with answers
You can show answers in multiple columns next to each other instead of vertically (standard). Please be aware, do not put too many answers in columns, in order to have it be readable on mobile devices too. If there are too many answers in the columns, it will automatically create new rows.
Making the answer mandatory to fill in. This is only applicable with the answer type "open". The respondent is required to fill in an answer with at least 3 characters.
Jump: when this answer has been selected, you can send the respondent to a different question than the next.
Restriction: there can be a restriction put on a question such as a number range, a date range or a restriction for emails or postal codes.
Put a condition on the display of the answer.
Add an image via the mediamanager. With this you can display an Image as Answer Option.
If the respondents hovers over the "i" for information, an explanation appears on the answer (maximum of 400 characters). you can also add the label per answer.
The options are:
- Description: This will display the answer's text however it is not selectable for the respondent. You could use this to give a description of the answers for the respondent.
- Number: The participant can only fill in a number.
- Calendar: Respondents can fill in a date through a calendar button.
- Memo: open text box the size of 2 or 3 sentences.
- Open: open text box the size of 2 or 3 words.
- Radio: Round buttons with which 1 answer is possible.
- Story: open text box the size of a paragraph.
Examples of a Single Response Question
The Net Promoter Score question (NPS) measures the loyalty of the client. The NPS indicates which percentage of the clients is very satisfied with your organization. The clients are divided in three categories:
- Detractors: clients who mark your company between a 0 and 6 score.
- Neutrals: clients who mark with a 7 or an 8 score.
- Promotors: clients that mark with a 9 or a 10 score.
When the data has been retrieved, the next calculation is done to calculate the NPS score:
(number of Promotors — number of Detractors) / (number of Respondents) x 100
The score can vary between -100 and +100. An NPS above zero is viewed as good, a score above 50 is excellent.
The NPS is shown in the Results Page. Please be aware: the NPS is only calculated when the question contains 0 until 10, when you use 1 until 10 the system will calculate the average.
How do I create an NPS question?
To create an NPS question, you insert a single response question.
- Fill in at the "question text": "How likely are you to recommend our organization to a friend or colleague?"
- At Standard Answers select the option ‘0 … 10 (NPS)’ in the dropdown.
- Press the "Save" button. The NPS question is now created.
Images as answer options
Do you want to make the NPS question more attractive? Use Images as Answer Options.
On the Results Page the NPS score is automatically calculated and displayed. Please be aware: the NPS is only calculated when the NPS question contains 0 to 10. When you use 1 until 10 the system will calculate the average.