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FAQ
Approaching Respondents

Articles in this section

How can I change my sender email address?
What Is The Difference Between “Add new participants” and “Add new participants and update existing participants” Respondents or Data Enrichment?
Why are there already unsubscribers while the survey has not yet been sent?
How can the number of emails sent not match the participant management?
Where Can I Find an Overview of all Unsubscribers or Bouncers?
How can a respondent unsubscribe?
The invitation has been sent, but I added more respondents afterwards. How do I invite them to the survey?
How Do I Check if My Email Has Been Sent?
My mail remains final or in progress. Why is that?
Can I Change the Format of an Email Message?

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Will Respondents Who Have Completed the Survey also Receive the Reminder Email?

03 May 2021 09:26
Updated

No. A reminder e-mail is only sent to respondents who have not yet completed the survey.

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Why Have The Invitations Not Been Sent?
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