If you have taken out a WhatsApp license for Survey, you can invite participants for a survey via Whatsapp. You can use WhatsApp invites for each access setting of the survey. If you want to read more about general information or pricing of WhatsApps Invites, click here.
To get started, Crowdtech will send you a shipping key (API key). Once you have this key, you can start sending the first WhatsApp messages.
Add participant phone numbers
The 06 numbers are required to invite participants via WhatsApp. on At the moment it is only possible to write to Dutch telephone numbers. These telephone numbers must be imported in the format 31612345678. This format is in the form of country code + mobile number excluding 0 + 8 digits.
Format message template
You can use different templates to format the WhatsApp message.
- Select the template you want to use.
- In the fields {{1}}, {{2}} and {{3}} you can add data enrichment or enter text. In each field you can use one of two options.
- Change the name of the link to the survey in the bottom field. Here standard texts such as 'Join us' or 'Click here'. The maximum length of the text is 20 characters.
- Click on 'Save'.
Send test message
Send a test message to, for example, your own 06 number to receive the test message and test the link to the research. Please note: costs are charged for each message calculated. Also test messages.
Send WhatsApp message
Are you satisfied with your message and are all telephone numbers in the correct format? Then you are ready for shipment.
- Select the correct data enrichment column under Telephone numbers. Make sure the phone numbers be in the correct format. You can check this in the Status column at 'Overview sent messages'.
- Click on 'Send' to send the message.
One message per inquiry
To prevent participants from posting multiple times for the same survey it is possible to send a WhatsApp message to the same 06 number by send inquiry. If participants do not want to receive the message exists the chance that they will block the company phone number of your WhatsApp account. if if this happens multiple times, the entire account can be blocked. to do this To prevent this, it is not possible to send reminders or other messages.
Request new template
You can edit the content of the template in the environment of the WhatsApp supplier to approve. Once this is successful, the new template will appear at the shipping options in Survey.