The text analysis functionality makes it possible to gain insight into and get a grip on given open answers. Via a manual action (read: classification) you can manage categories yourself, link categories to given open answers and provide a sentiment for each open answer. This functionality is available to everyone and is included in the basic package.
On this page:
We will soon be launching the 'AI (Artificial Intelligence) add-on' to this functionality. The AI add-on makes it possible to carry out category and sentiment analysis via Machine Learning. This means that manual classification is no longer necessary. However, manual classification will still be available. It is also possible to make corrections to the received Machine Learning results. The AI add-on is ideally suited for investigations where doing manual work takes too much time and/or effort. As soon as the AI add-on is available, we will inform you about it.
Manage and add categories
When you are on the text analysis page and you want to create new categories and/or switch existing categories on or off or delete them, click on the button . This button is located at the top right of the page.
Then the pop-up below opens. In the text field to the left of the button , type the desired category name. Then click the button to add the category.
After clicking button the category is created. In the example below, these are the category names: 'Price', 'Service', 'Quality', 'Speed' and 'Image'. The created categories are shown inactive by default. This can be recognized by the dark gray background button color of the created category. See example below, category 'Service' and 'Image'.
You can make categories active by clicking the category button. Active categories are shown as an option with the open answers. The category button of the relevant category then acquires a background color. See example below, category 'Price', 'Quality' or 'Speed'.
Associate a category with an open answer
View the given category results via the results page
The given answer categories (read results) of the survey can be viewed within the results page for the question. To do this, go to results > results > click or scroll to the question in question. The graph shows in a bar chart the number of answers per answer category. In the example below, for example, the answer category 'Quality' has been selected once and the category 'Service' has been selected three times.
The results can also be downloaded below the question. In the future, the analysis results will also be made transparent and available through other means.