If you have not set up your own domain, emails will be sent from the Crowdtech domain, specifically noreply@mail.crowdtech.com.
The benefits of sending emails from your own domain are:
- Professional appearance: An email address like info@yourcompany.com builds trust with recipients and strengthens your brand identity.
- Improved deliverability: When sending emails from your own domain, you can configure SPF, DKIM, and DMARC yourself. This reduces the likelihood of your emails being marked as spam.
- Control over your email reputation: Every domain builds a sender reputation with email providers. Using your own domain gives you control over your email reputation, decreasing the chances of your emails ending up in the spam folder.
- Recognition: Recipients immediately recognize that an email is from your organization, reducing phishing and spoofing. This also increases the likelihood that your emails will be opened and read.
- Flexibility: You can create multiple email addresses, such as support@yourcompany.com and survey@yourcompany.com.
Below, you can read more about the records that need to be configured to send emails from your own domain.
SPF
SPF (Sender Policy Framework) ensures that a customer in Survey from his own domain can email. SPF is a setting that must be performed by the customer in their own domain's DNS settings. Ask at info@crowdtech.com to the manual to set the SPF.
DKIM
An additional step that is recommended is the implementation of DKIM (DomainKeys Identified Mail). This checks whether the e-mails are actually belong to a particular domain. DKIM is set up in two steps:
- as a customer, add the DKIM in your domain's DNS settings;
- Crowdtech will also set up the DKIM at the mail provider after this implementation.
So make sure that there is both an action in the domain of the customer and at Crowdtech is needed. Without this collaboration, sending e-mail can be a problem. So explicitly request Crowdtech to enable the DKIM signing. Question at info@crowdtech.com to the manual to set the DKIM.
DMARC
If you have set up SPF and DKIM you can optionally use DMARC (Domain-based Message Authentication, Reporting and Conformance). This is an optional step for additional email security. Please note that after setting up the DMARC . Crowdtech no more bouncers processed. You have to process the bouncers yourself via a mailbox in your own domain. Contact info@crowdtech.com for advice.